A big warm welcome to Cuppa Cha's website. We are delighted that you have shown interest in our products and online service. Please keep in mind the following terms and conditions as you continue to browse and use this website. We suggest you check back regularly as changes may be made over time. 

QUALITY COMMITMENT 
Cuppa Cha was founded to provide enjoyment of tea.  We are confident our tea is of the highest quality and fair-minded value in the single estate boutique tea market.  Our suppliers have relationships with some of the best tea masters in the world.  Each step from tea garden to your cup is carefully considered and ethically sourced.  We believe in transparency of sourcing and acknowledging the skills and people that grow, pick, process, transport and package the tea for your enjoyment.  Your satisfaction is incredibly important to us.  If you are not happy with your purchase for any reason, please contact us with 14 days of receipt of the delivery.  You will need to simply return your tea with the original packaging and we will supply a full refund including cost of return postage or if you prefer a replacement tea of equal value. Refunds will be processed promptly and payment made by the same method that you made payment.  
 
DELIVERY OF PHYSICAL GOODS 
Cuppa Cha uses Australia Post for delivery. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 10 days. Whist Cuppa Cha is not responsible for goods that are either damaged in transit or not received, we will work with you to resolve the problem with Australia Post. Replacement of damaged or lost items is made at the discretion of Cuppa Cha. 
 
LINKS TO OTHER WEBSITES 
Cuppa Cha may from time to time provide on its website, links to other websites for your enjoyment and tea education. Please remember to take the time to read their terms and conditions as they may differ to Cuppa Cha. 
 
DISCLAIMER 
Cuppa Cha gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.  Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise. 
 
YOUR PRIVACY 
At Cuppa Cha, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. Cuppa Cha respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth).

Please read our separate Privacy Policy carefully.  If you have any queries or comments concerning our privacy policy, please contact hello@cuppacha.com.au 
 
COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE 
 
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. Cuppa Cha expressly reserves all copyright and trademark in its website and in all documents.

Please contact hello@cuppacha.com.au if you wish to reproduce any content of this website.